Refund policy

Ice Cream Orders

Because ice cream is perishable, we cannot accept returned products. If your order is damaged or incorrect, please contact Scoops N Cups Cafe as soon as possible. After we review the issue, we will refund the affected item.

Event Cancellations and Rescheduling

Event deposits are fully refundable when cancellation or rescheduling notice is received at least 14 calendar days before the scheduled event.

For cancellations or rescheduling requested fewer than 14 calendar days before the event, a cancellation fee equal to 25% of the event total applies because ingredients and event materials may already have been purchased. Any remaining refundable amount paid will be returned after the fee is deducted.

To request a refund, cancellation, or rescheduling, call Scoops N Cups Cafe at 803-443-5857. Please include the order or booking name and the scheduled date.